Santo T Zby

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Verified Reviewer
| map-marker Bellevue, Washington

Fraud on.my credit card

World Remit - Fraud on.my credit card
My name is Santo Taormina and my credit card was lost and someone tried twice to send cash from my card ending in 9779 a visa Mission Lane card! Somehow my card got charged once for 309 and again for 206(515 total) ! This was not done by me the owner and didnt have any cash available anyway ! I want a full refund asap! Thanks
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Eliane B Cyo

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Fraud Jan. 24, 2024

World Remit - Fraud Jan. 24, 2024
I was victim of a fraud on Jan. 24, 2024 with WorldRemit. There were 5 transactions charged on my credit card.totaling over $ 2000 CAD I tried to report these fraudulent transfers of Jan. 24, 2024 by phone and email to customer service and wecare@***.com, for a week now!. Did never was able to reach someone from WorldRemit to cancel these transactions on my credit card! Contact information to report a fraud should be easily accessible to customers who were illegally charged for transfers never made.
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Loss:
$2000
Cons:
  • Poor security checks before billing victims of fraud

Preferred solution: Full refund

Rose K Qoa

Communication problems

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My account just got cancelled for no apparent reason. I sent money on the app and a few moments later I got an email that my account has been deactivated
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Preferred solution: An explanation

Jim C Gdr

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Verified Reviewer

My account is deactivated.so I want active

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They deactivated my account after years of loyalty and have All my bank account information!!! Now I have no access to a agent or live chat... beware
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Pros:
  • Fast and easy
Cons:
  • No service agent

Preferred solution: Apology

User's recommendation: Beware of no service

Zarianna Cqb

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Verified Reviewer
| map-marker Dallas, Texas

Need to talk to someone

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I can't get in touch with anyone by phone for my other phone lost services and they didn't make those kind anymore and I had to get a new phone but I kept the same number to the old one. I had to change the email address and my password for the new one and when I go to the help line to put in information
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User's recommendation: It ok you just have to keep trying to get into

Rondale Ffo

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Verified Reviewer
| map-marker Indianapolis, Indiana

Transaction bloquée

World Remit - Transaction bloquée
World Remit - Transaction bloquée - Image 2
La transaction est toujours bloquée et voudrais que vous la débloquiez.Le bénéficiaire est Eleve et en a besoin pour ses besoins scolaires durgence.La somme était de 25$.je vous prie de vouloir débloquer cette situation,le matin serai au service et que je naurais pas le temps de vous contacter.
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User's recommendation: Bloquer une transaction est une assurance totale.

Katherine P Qxa

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Verified Reviewer

I never used to have trouble with my account until late 2023

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I've used Worldremit a lot & suddenly it would not allow me to log in even with changing password time & time again & now it says "account has been deactivated ". Would like to know why & what I did wrong for this to happen. Please inform so that I can remove the app & use a different method. Thank You A confused customer
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Pros:
  • Was quick & i thought reliable
Cons:
  • No explanation for why i suddenly could no longer use it

Preferred solution: Reason for account being deactivated when I used it a lot. Had no email to say what I did wrong.

Stephen H Lbg

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Verified Reviewer

I get a blank page when I try to login?

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I am trying to use your app, but Im not able to register or login. I put register and I get a blank page. Ive been stuck on your buying page for hours. Ive deleted the app and reloaded it, and the same thing happens I get a blank page.
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Preferred solution: Use your app and send money

User's recommendation: Call the company if you can?

Gettie D

I want to reset my account l can not send money to my family

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Can some help me open my account so that l can send to my family can you help to open my account so that l can see my recipients
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Preferred solution: I want my account to be open so that l can easily send my to my family

User's recommendation: I need help can assist me am your customer for so many years

Judith M Zjb

My transaction for failed.

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My transaction failed and when checked the details it does say check the details but upon checking my recipient details everything was correct and they cancel my transaction. I never had a problem before with the other remittance app or online before. This my second time sending money thru world remit. And I will never use the remittance again.
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Loss:
$50
Cons:
  • No customer service

Preferred solution: Full refund

Antonio Tomas L

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Money lost

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World Remit - Money lost
World Remit - Money lost - Image 2
World Remit - Money lost - Image 3
Updated by user Sep 03, 2023

I meant to ask that they send the money, not just an apology

Original review Sep 03, 2023
On 28 August 2023I sent money through Worldremit; after a few minutes in their site, I could read: The money is read for pickup. However, my money has not been given to the receiving person at least until midnight 03 September.

After I long search, I could find their email for such questions, all they send back to me a case number and nothing else, even if I have written to them 4 times.

Telephoning to their helpline is useless, I did it twice and been put into hold for over half hour each time. After I wrote a review like this in their partner site: https://www.trustpilot.com/ and they send an email that would be telephoning me to discuss the matter !!!
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Loss:
$75
Cons:
  • Zero costumer service
  • Site read the money is read for pickup not true
  • Called twice their helpline put into hold over 30 minutes useless

Preferred solution: Apology

User's recommendation: Keep away

Dallana Opu

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Verified Reviewer
| map-marker Nairobi, Nairobi Province

I want to know the status of my payment

Othandiweyo from South Africa made a payment to my mpesa account (Humphrey Theuri Ndirangu) for a service, but it's held from her end. Kindly assist, I'll highly appreciate
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User's recommendation: I would recommend

Ma Sheila C Tjw

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Verified Reviewer

Money sent not recieved

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I send money lat Feb 8 and until now Feb 14 it is not recieve by reciever. And it is already deducted by the credit card I used and the recieging bank confirm it was not send by World remit
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Loss:
$490

Preferred solution: Deliver product or service ordered

User's recommendation: phone line should be accessible and easy reach and email should be available 24/7 it is down fficult to reach costumer sergice of This World remit

Cindy C Yhr

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Verified Buyer
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My account has been locked due to some suspicious activity and l want my account Back again for me to use

World Remit - My account has been locked due to some suspicious activity and l want my account...
World Remit - My account has been locked due to some suspicious activity and l want my... - Image 2
My account harriswells46@***.com has been suspended and locked due to suspicious activity l cant open it again and I want my account to be restored or reactivated for me again I would love to have my account again so that l can use it to send transfer money +1 (86*) ***-****
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Preferred solution: I would like to get my account back and my account has been suspended due to suspicious activity and l want it reactivated

Mary N Lvm

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Delayed transfer

World Remit - Delayed transfer
World Remit - Delayed transfer - Image 2
Ksh.5383 was sent to my phone yesterday and I'm yet to receive the money till now Ref number 17616****
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Loss:
$36
Pros:
  • Efficient
Cons:
  • Delay

Preferred solution: Deliver product or service ordered