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Onye W

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Verified Reviewer

Cant log in tried everything

World Remit - Cant log in tried everything
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Tried logging in to my account to resolve a failed transaction when I tried to send money to my sister abroad. She never received the money and I never got a REFUND. Can't even log in to my account to resolve the issue TRIED EVERYTHING! Customer service phone line is very frustrating and disappointing!
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Loss:
$50
Cons:
  • Very poor customer service

Preferred solution: Full refund

User's recommendation: Stay off world remit. This is a very bad experience for me and an eye oper

Sharonrose F

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Verified Reviewer

Unsatisfied customer

The money sent from Italy to Nigeria, via your service, hasn't arrived at my bank despite three attempts. Something seems amiss, could you please audit your system? Also, I would like to inquire about the cash pickup using an OTP and a reference number feature. Why is it nonfunctional now? It was always reliable before. I urge you to scrutinize your system, as this is quite inconvenient. Thank you.
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Loss:
$250

Preferred solution: Full refund

Resolved
Liran N

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Resolved: Claim for a refund immediately

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World Remit - Claim for a refund immediately
Updated by user Jun 07, 2024

Company fixed the issue and I have been provided with apology.

Original review May 31, 2024
Dear World Remit, I was trying to reach you out via the phone and email, but got no response. My transfer (transaction number 19784****) was failed, and I did not get the money back. Please refund me, for I need this money. Liran
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Loss:
$100
Cons:
  • This time it doesnt work
  • And i have no contact to tallk with

Preferred solution: Full refund

Corazone A

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Verified Reviewer
| map-marker Nairobi, Nairobi Province

Tracking money sent to me

World Remit - Tracking money sent to me
Please complete the transaction of this code: 19764****, sent to Kenya. I only need the money for use. You have been holding up the money since last Friday.
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User's recommendation: Please can the transaction be completed because I'm the recipient of the money and I urgently need to use it.the money has been held since Friday last week

Takashi T Zto

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Verified Reviewer
| map-marker Cologne, North Rhine-Westphalia

I think I may have been the victim of a scam pretending to be from Emirates Airlines.

Hallo

I think I may have been the victim of a scam pretending to be from Emirates Airlines.I am currently living in Germany. I bought a ticket to travel to Japan on Emirates this Saturday.

However, my residence permit was about to expire, so I applied for it, but it didn't arrive until yesterday, so last week I notified Emirates customer service via Twitter that I might change my flight. In the end, luckily the city hall issued me a temporary residence permit yesterday. So I notified Emirates customer service via Twitter that I would not change my flight after all. Then, yesterday, I received messages on my whatsapp from various countries with customer service signs.

I contacted +447944****77.I am currently liI am currently living in Germany. I bought a ticket to travel to Japan on Emirates this Saturday. However, my residence permit was about to expire, so I applied for it, but it didn't arrive until yesterday, so last week I notified Emirates customer service via Twitter that I might change my flight. In the end, luckily the city hall issued me a temporary residence permit yesterday.

So I notified Emirates customer service via Twitter that I would not change my flight after all. Then, yesterday, I received messages on my whatsapp from various countries with customer service signs. I contacted +447944****77.I am currently living in Germany. I bought a ticket to travel to Japan on Emirates this Saturday.

However, my residence permit was about to expire, so I applied for it, but it didn't arrive until yesterday, so last week I notified Emirates customer service via Twitter that I might change my flight. In the end, luckily the city hall issued me a temporary residence permit yesterday. So I notified Emirates customer service via Twitter that I would not change my flight after all. Then, yesterday, I received messages on my whatsapp from various countries with customer service signs.

I contacted +447944****77.I am currently living in Germany. I bought a ticket to travel to Japan on Emirates this Saturday. However, my residence permit was about to expire, so I applied for it, but it didn't arrive until yesterday, so last week I notified Emirates customer service via Twitter that I might change my flight. In the end, luckily the city hall issued me a temporary residence permit yesterday.

So I notified Emirates customer service via Twitter that I would not change my flight after all. Then, yesterday, I received messages on my whatsapp from various countries with customer service signs. Yesterday, I I am currently living in Germany. I bought a ticket to travel to Japan on Emirates this Saturday.

However, my residence permit was about to expire, so I applied for it, but it didn't arrive until yesterday, so last week I notified Emirates customer service via Twitter that I might change my flight. In the end, luckily the city hall issued me a temporary residence permit yesterday. So I notified Emirates customer service via Twitter that I would not change my flight after all. Then, yesterday, I received messages on my whatsapp from various countries with customer service indications.

I contacted one of them, +447944****77. They told me to share it, etc., and made me use their password. Therefore, I was forced to repeat the transfer a few times.

Therefore, it is possible that I do not actually have a registration with remitly under my name.

I think the transfer is still in progress. Can you stop the transfer as soon as possible?

Best regards

Takashi Takeuchi

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1 comment
Kaidence Lwv

Sir my Facebook account is Lost please help me

Patience B Qvl

I need them to refund my money

World Remit - I need them to refund my money
You toke my money 2 time in my account and u didn't deliver to the receiver wy.i don't have 100 symbols for you before you receive my message tht I have to tel you , I'm very disappointed about he way you are doing your job please all I need is my money we have family emergency I don't think I need all this talk
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Loss:
$100
Cons:
  • Send

Preferred solution: Full refund

Gaston M Ena

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I sent money, and it did not arrive

World Remit - I sent money, and it did not arrive
World Remit - I sent money, and it did not arrive - Image 2
World Remit - I sent money, and it did not arrive - Image 3
World Remit - I sent money, and it did not arrive - Image 4
I sent money on 04/03/24 around 12:58:53sec it was £41.42 up now money did not arrive, if iwas your money I think you could ask me to pay for charges, now lm asking are gonna pay me interest because up now I request my money back still not yet get back.
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Loss:
$43

Preferred solution: Full refund

User's recommendation: No comments

Obedi N

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Verified Buyer
| map-marker Las Vegas, Nevada

My account is block with transaction

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World Remit - My account is block with transaction
World Remit - My account is block with transaction - Image 2
World Remit - My account is block with transaction - Image 3
My account was deactivated on 02/06/2024. I would like to know why my account was deactivated. Thanks
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Raleigh D Cqm

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Verified Reviewer

My account has been suspended

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I was trying to wire money over. It said the transfer went through on my end, and they're verifying it on the other end.

The next thing I know, they cancelled the transaction and shut down my account. I've been trying to email them and call them to figure out what happened, and how to re-open it and get the money where it needs to go. Regardless of the day or time that I call, they are never open. They will not respond to any of my emails and never sent me an email to say my account was deactivated.

However, every time I log on, it says that my account has been deactivated and to check my email. I'm extremely disappointed; I was trying to get some money to another country quickly and have been unable to use this resource.

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Preferred solution: Deliver product or service ordered

User's recommendation: Don't use

Jennifer A Dcw

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Verified Reviewer

My account is deactivated.so I want active

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World Remit - My account is deactivated.so I want active
I would like my account reactivate ASAP I have a family emergency I need to send ASAP.How long would it take for me to get and email back so that my husband can get the medical care that he needs. The family is awaiting my transaction. If this can be completed by today I would so appreciate it. He must have emergency surgery.Thank you
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Pros:
  • I love how fast my family receives my transaction
Cons:
  • No cons

Preferred solution: My account reactivated

Anonymous
map-marker Stamford, Connecticut

Looks like been charged twice

World Remit - Looks like been charged twice
World Remit - Looks like been charged twice - Image 2
I send money last May 11th and my family dis received the money right away . The problem is today May 14th i saw you money taking out from my bank the same amount from May 11th so looks like this is 2nd charges. May 11th is the last time i send money to your company and beside after May 11th my Debit card was close because of some charges did not recognized so how come company World Remit took money from my Bank today. Nelfa
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Anonymous
map-marker Grand Rapids, Michigan

My verify identity

World Remit - My verify identity
My verify identity take long time l don't know what is going on please fix if as soon impossible thanks
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Sims S

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I don’t know exactly the reason but it was saying error when I was trying to collect the money.

World Remit - I don’t know exactly the reason but it was saying error when I was trying...
World Remit - I don’t know exactly the reason but it was saying error when I... - Image 2
I was sent the tracking number (18725****) to collect the money. Unfortunately, I tried by all means but I couldnt.
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Loss:
$100
Pros:
  • I dont know about this bank it first time tho me
Cons:
  • That you do a good job

Preferred solution: Deliver product or service ordered

User's recommendation: To make sure your costumers collect the money on time.

Anonymous
map-marker Vienna, Vienna

Insensitivity

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World Remit - Insensitivity
No response, no mails, no explanations. They dont even care if the money in question was for health related expenses. Its sad.
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User's recommendation: Contact them before using their services

Maria A Led

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Verified Reviewer

To confirm Kenyan World Remit payments is working today

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I didn't get to speak to anyone, needed confirmation of working hours transfers from US to Kenya, and my Employer got a text on Monday morning from World Remit failure due to maintenance taking place in Kenya? Has this been resolved? This is urgent because it is personnel stipends who reside in the Kakuma Refugees Camp.
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Preferred solution: Deliver product or service ordered

Edicia celeste C

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Verified Buyer
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Verified Reviewer

I want to refund my money

World Remit - I want to refund my money
World Remit - I want to refund my money - Image 2
World Remit - I want to refund my money - Image 3
I want just refund my money I was cancelled the transaction but they didnt send my Mon back to me now its 3day
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Loss:
$114

Preferred solution: Full refund

Resolved
Laisanevosataki K

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Verified Reviewer

Resolved: The transfication to my account..so quetion..i have to pay???

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World Remit - The transfication to my account..so quetion..i have to pay???
World Remit - The transfication to my account..so quetion..i have to pay??? - Image 2
Updated by user Jan 17, 2024

How i to know that the transfer money in my BSP ACCOUNT IN FIJI?SHOUID I have to pay the transfer?.

Updated by user Jan 21, 2024

I dont know any of my experince for ..but theres no respond about my complain

Updated by user Jan 17, 2024

Because i need to know the truth.Am i surpose to pay the transfer?

Original review Jan 17, 2024
My friend he is the sender to my bank account ...BSP FIJI My quetion should i have to pay the proses? Im new on this things.i want to know
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Pros:
  • Good to now
  • I dont know about this bank it first time tho me
  • Are very good service this is first time happening me

Preferred solution: Deliver product or service ordered

User's recommendation: Good cominication and good service

2 comments
WorldRem

Worldremit here ! Hi!

We're sorry to hear that you've had a poor experience with us. We'd like to rectify this.

Please call us on (385) 246-**** so we can look into this. Thank you!

WorldRem

call Worldremit (385) 246-**** (USA)

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