World Remit Questions and Answers
why RBC is not in the institution selection for payment.
i was using worldremit for 2 years in canada and it always convenient to do it anytime..but my bank Royal Bank of Canada was not in the institution selection for payment..
Why does the transfer didn't reflect yet on my bpi?My friend sent payment to my bpi bank account. The world remit already texted me that they already sent me the 10,000 pesos.. But upon checking my account no amount hasn't been reflected
- by phone at +1 85* 383 7579;
- via the live chat at worldremit.com/en/contact-us.
How do I change my Visa card detail on my account?I lost my card some time back. Now I acquired a new one,but the provisions offered do not include that one in your chat or FAOs.
How can I cancel my transaction?I sent money to Andrew in Nigeria through bank transfer to his account, but he was not able to collect the money. Because he does not have dollar account.
I want to cancel the transaction to Andrew Igbinosa. These are the details:Hi Andrew, We've got great news: your money from Mercy has arrived into your bank account! Here are the full details again for your records: Your transaction number: 8580**** You received: EUR 50.69 Bank name: GT BANK Bank account: 000958**** Ps. How was your experience receiving money via WorldRemit?
Please take a couple of minutes to complete a very short survey Thank you! Until next time, WorldRemit Customer Service
- Log in to your account via the website or app;
- Go to your transfer activity;
- Go to the transfer you want to cancel;
- Press 'Request cancellation'.
After you request a cancellation, WorldRemit will send an email to inform you if the request was successful. Unfortunately, they may not be able to refund a transaction after it has been paid out.
How can I retrieve my fund from a wrong number?My brother in Australia sent me money via a Airtel Money number. When I contact Airtel Uganda , they advised me to contact so that you allow them to forward the fund onto my account.
Please contact Airtel Uganda because I have all proof infoabout the money. We contacted Worldrimit Australia but we have got no response.
They told us they have contacted Airtel Uganda via email customerservice@***.airtel.com but no result. I request you to call then on +256705****00
- by phone at (888) 772-7771 (toll-free number within the United States);
- by email at customerservice@worldremit.com;
- via the live chat at worldremit.com/en/contact-us;
- via the company's social networks.
Please return my money in my account.
Yesterday I send money to Indian but they didn’t receive it now I want please return this money in my account urgently
Hello, please refund my money on my account. 31th of December I have sent GBP 51.99 to my family in Bangladesh. They still didn't got the money. N 8106****
Why has my money haven't arrived yet to the person.
I send the money about 3/4 day's ago and the person hasn't received the money yet and i have already paid for the money
Website:
- go to 'transfers in progress';
- select a transaction to view its status.
App:
- go to 'transfers in progress' at the top of the 'activity' page;
- select a transaction to view its status.
To get more information about your transactions, please contact the World Remit customer care team:
- by phone at (888) 772-7771 (toll-free number within the United States);
- by email at customerservice@worldremit.com;
- via the company's social networks.
Can you send me your email I have to send money.
Hi my number is 609-336-**** and I have been trying to send money to my friend at A1 let me can you tell me what I have to do already fine for it I already have you guys and I cannot send money can you tell me what is wrong
- login to your WorldRemit account;
- select the country and amount you want to send; enter your recipient’s details (name, address, phone number) and bank details (bank name, IBAN number and SWIFT code);
- pay for your transaction.
The international bank transfers usually take about 1-2 days.
To get more information about the World Remit services, please contact the World Remit customer care team:
- by phone at (888) 772-7771 (toll-free number within the United States);
- by email at customerservice@worldremit.com;
- via the company's social networks;
- via the live chat in the WorldRemit app.
Why can’t I be able to make any transfers even after confirmation with my bank that all is ok..?I have been trying to transfer some cash via mpesa but every time I’m Getting and error..?
Unfortunately, World Remit does not provide any other information about possible errors when transferring money on the company website. Please contact the World Remit customer care team for assistance. You may reach out to them:
- by phone at (888) 772-7771 (toll-free number within the United States);
- by email at customerservice@worldremit.com;
- via the company's social networks;
- via the live chat in the WorldRemit app.
How to get my transaction number.
I send yesterday money to my family in the Philippines but they don’t give my transaction number and they said upload my id I upload already but still not working I want to call customer service but nobody just recorded I need that money to help my family
According to World Remit FAQs you can track your transaction. See 'transfers in progress' at the top of the page. Select a transaction to view its status. If you sent money within the last hour, please wait for confirmation that it has arrived.
I called RBC to find out because I was having the same problem. They simply decided decided not to support World remit any longer via direct transfer or debit. they want you to use their transfer service instead which costs more and takes much longer. instead I started using my RBC credit card and transfer the funds back into the account immediately to avoid interest charges.
No a real person to contact using phone (all options never take you to a person and refer to web site ) Email reply that is no longer used :(