Dimitrios Wra

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Verified Reviewer

My money is still on processing

Is emergency and the money is still on processing

I sent some yesterday, but it was so quick I don't know why is still processing for about 1 hour

Please help me

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Preferred solution: Why is it still on processing

Balqisa abdalah M

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Verified Reviewer
| map-marker Rotterdam, South Holland

My account is deactivated

My account was deactivated. I hope that it will be resolved.

I'm waiting for a reply. Thanks, I appreciate that.

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Kimyatta Ubq
map-marker Toronto, Ontario

Disappointed customer

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You retained the money I sent without a reason and the recipient is still waiting. If you cant send it, please return it back to me.

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Ngendahayo Z

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Verified Reviewer

I would like worlremit to active my account

World Remit - I would like worlremit to active my account

Hello.

I am trying to open my worlremit account, unfortunately, is not open, Lastly it was good working. I do not myself understand hapenned about my account.

I appriciate your assistance.

Thanks.

Ngendahayo Zukwa

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Preferred solution: Activing my worlremit account

William H Uxk

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Verified Reviewer

My account has been blocked with no explanation, I’m unable to log in after making a successful transfer to Ghana , I attempted a second one and my money was sent back , no explanation and I can’t get

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My account was blocked after I made a successful transfer to Ghana as a test, it worked so I attempted another one , my money was sent back to my bank and I got a notification my account was blocked with no explanation or options to resolve the issue . I did nothing wrong except use your services and was satisfied ?? Why am I blocked , please ?

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Pros:
  • Service was very good
Cons:
  • Tether blocked my account with no explanation

Preferred solution: An explanation for why my account blocked and I’m denied access after I completed a successful transfer to Ghana and tried to do another .

Natalie G Jvo

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Verified Reviewer

Cannot get into my account

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I used to brag about WorldRemit, but what happened? I cannot log in to my account.

Their system attempts to verify through my previous phone number, but I don't have it anymore. I cannot access the account to update it. And every customer service line keeps hanging up on me; the website login is unavailable; and my temporary phone doesn't have enough memory to download the app.

This is crazy. Where is WorldRemit when I need them?

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Cons:
  • No website login and no customer service available
  • Did not consider exceptions to the norm before making changes

Preferred solution: Access to my account through the website. Ans customer service needs to be available for questions outside of what's in the FAQ section

User's recommendation: I'm unsure right now.

Mariela Cuj
map-marker Sydney, New South Wales

Money not received yet after 4days

Money wasn't received yet...

Needed to pay for school fees in Ghana...

more than 4days ago

Was on fone for more than 1hr was just cut off without any answer..

Need immediate answer

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Corazon A Cak

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Very poor services and the money I sent to transaction number 20089**** the recipient can’t get because the branch didn’t receive any transaction on their side

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Contains 1 confidential file for company representatives

MLhuiller alleged no transaction remitted to their part so no money release to the recipient. Only now happened this to all my transaction with your company. Your customer service agent alleged they email but MLhuiller branch informed the recipient no transaction remitted to their company

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Loss:
$94
Pros:
  • Improve your services
Cons:
  • Very poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t send to this company they take hold of your money

1 comment
Guest

Until now no action on your end pls refund my money

Sam M Det

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Verified Reviewer

Transaction pending

I am dissapointed that I cannot reach a live person. Your automated system does not resolve my issue so now I have lost my money.

This is not acceptable.

Please have a live person contact me for a resolution. 1 41* *** ****

Thank you

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Loss:
$26
Cons:
  • Customers cannot reach a live person to resolve issues

Preferred solution: I would like to have the funds transferred to the recepiant . If that is not possible then I want a full refund.

Resolved
Liran N

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Verified Buyer
|

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Verified Reviewer

Resolved: Claim for a refund immediately

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Contains 1 confidential file for company representatives
Updated by user Jun 07, 2024

Company fixed the issue and I have been provided with apology.

Original review May 31, 2024

Dear World Remit,

I was trying to reach you out via the phone and email, but got no response.

My transfer (transaction number 19784****) was failed, and I did not get the money back.

Please refund me, for I need this money.

Liran

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Loss:
$100
Cons:
  • This time it doesnt work
  • And i have no contact to tallk with

Preferred solution: Full refund

Judith F Szp

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Verified Reviewer

I have not been refunded my money

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Hello,

My transaction to Kenya was cancelled a week ago. The money was deducted, but so far, I've never been refunded.

Has it disappeared too? The UK office isn't even receiving phone calls.

They have routed all calls and chats to robots that don't even know what's going on. I am completely frustrated for sure.

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Loss:
$65

Preferred solution: Full refund

Myron W Gsu

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Verified Reviewer

Transfer Still in progress, not complete

How long will it take for my process to be completed for Nigeria? I sent the money; it says it's with the partners.

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Preferred solution: The transaction complete

Doria Vny

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Seattle, Washington

I need to add information on a transaction

Contains 1 confidential file for company representatives

I feel like I'm not bieng helped enough

All I wanted was to add a middle name but nothing is working ..

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Sowani B

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Verified Reviewer

Verify my account

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At least let someone deal with our grievance or talk to your customers. Rather than making us go in circles.

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Pros:
  • Fast sevice
Cons:
  • Customer service is very poor

Preferred solution: To continue sending money and using world remit app

User's recommendation: Think twice before you register with world remit

Lillian O Utn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

There is no answer in the customer service line. The prompt never lets you chose the number. When you press the number you want it keeps going on an on and then hangs up.

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My account has a wrong phone number and when I verify my email address and go to change my phone number it will not let me do it. Done it a couple of times now and still will not let me change my number. So my account has been blocked.

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Pros:
  • Good app to transfer money
Cons:
  • Customer service is not answering calls

Preferred solution: My phone number needs to be updated