
World Remit
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy money is still on processing
Is emergency and the money is still on processing
I sent some yesterday, but it was so quick I don't know why is still processing for about 1 hour
Please help me
Preferred solution: Why is it still on processing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My account is deactivated
My account was deactivated. I hope that it will be resolved.
I'm waiting for a reply. Thanks, I appreciate that.
Disappointed customer
You retained the money I sent without a reason and the recipient is still waiting. If you cant send it, please return it back to me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would like worlremit to active my account
Hello.
I am trying to open my worlremit account, unfortunately, is not open, Lastly it was good working. I do not myself understand hapenned about my account.
I appriciate your assistance.
Thanks.
Ngendahayo Zukwa
Preferred solution: Activing my worlremit account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account has been blocked with no explanation, I’m unable to log in after making a successful transfer to Ghana , I attempted a second one and my money was sent back , no explanation and I can’t get
My account was blocked after I made a successful transfer to Ghana as a test, it worked so I attempted another one , my money was sent back to my bank and I got a notification my account was blocked with no explanation or options to resolve the issue . I did nothing wrong except use your services and was satisfied ?? Why am I blocked , please ?
- Service was very good
- Tether blocked my account with no explanation
Preferred solution: An explanation for why my account blocked and I’m denied access after I completed a successful transfer to Ghana and tried to do another .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot get into my account
I used to brag about WorldRemit, but what happened? I cannot log in to my account.
Their system attempts to verify through my previous phone number, but I don't have it anymore. I cannot access the account to update it. And every customer service line keeps hanging up on me; the website login is unavailable; and my temporary phone doesn't have enough memory to download the app.
This is crazy. Where is WorldRemit when I need them?
- No website login and no customer service available
- Did not consider exceptions to the norm before making changes
Preferred solution: Access to my account through the website. Ans customer service needs to be available for questions outside of what's in the FAQ section
User's recommendation: I'm unsure right now.
Money not received yet after 4days
Money wasn't received yet...
Needed to pay for school fees in Ghana...
more than 4days ago
Was on fone for more than 1hr was just cut off without any answer..
Need immediate answer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor services and the money I sent to transaction number 20089**** the recipient can’t get because the branch didn’t receive any transaction on their side
MLhuiller alleged no transaction remitted to their part so no money release to the recipient. Only now happened this to all my transaction with your company. Your customer service agent alleged they email but MLhuiller branch informed the recipient no transaction remitted to their company
- Improve your services
- Very poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t send to this company they take hold of your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransaction pending
I am dissapointed that I cannot reach a live person. Your automated system does not resolve my issue so now I have lost my money.
This is not acceptable.
Please have a live person contact me for a resolution. 1 41* *** ****
Thank you
- Customers cannot reach a live person to resolve issues
Preferred solution: I would like to have the funds transferred to the recepiant . If that is not possible then I want a full refund.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Claim for a refund immediately
Company fixed the issue and I have been provided with apology.
Dear World Remit,
I was trying to reach you out via the phone and email, but got no response.
My transfer (transaction number 19784****) was failed, and I did not get the money back.
Please refund me, for I need this money.
Liran
- This time it doesnt work
- And i have no contact to tallk with
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have not been refunded my money
Hello,
My transaction to Kenya was cancelled a week ago. The money was deducted, but so far, I've never been refunded.
Has it disappeared too? The UK office isn't even receiving phone calls.
They have routed all calls and chats to robots that don't even know what's going on. I am completely frustrated for sure.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransfer Still in progress, not complete
How long will it take for my process to be completed for Nigeria? I sent the money; it says it's with the partners.
Preferred solution: The transaction complete
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |I need to add information on a transaction
I feel like I'm not bieng helped enough
All I wanted was to add a middle name but nothing is working ..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVerify my account
At least let someone deal with our grievance or talk to your customers. Rather than making us go in circles.
- Fast sevice
- Customer service is very poor
Preferred solution: To continue sending money and using world remit app
User's recommendation: Think twice before you register with world remit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThere is no answer in the customer service line. The prompt never lets you chose the number. When you press the number you want it keeps going on an on and then hangs up.
My account has a wrong phone number and when I verify my email address and go to change my phone number it will not let me do it. Done it a couple of times now and still will not let me change my number. So my account has been blocked.
- Good app to transfer money
- Customer service is not answering calls
Preferred solution: My phone number needs to be updated
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Until now no action on your end pls refund my money